Classy Canines Policies
I will arrive within the scheduled appointment window almost every time. Sometimes, however, situations arise that disrupt my daily schedule. This includes weather, mechanical difficulties, spending more time with an older/younger or difficult dog. The dog’s safety will never be compromised by rushing to meet a schedule. You will be called and advised of the new arrival time when the schedule changes beyond my control. I tend to update via text when the arrival window narrows and I will text you an “on my way, ETA” when I’m heading right over.
If you would like your matted pet brushed out, dematting fees are $1.00 per minute. If your pet cannot be humanely dematted I will ask permission to clip the hair as short as necessary and “start over.” Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation and skin infections. Removing a heavily matted coat includes the risk of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Classy Canines is not responsible for any pre-existing conditions or injuries to the pet that are due to a matted coat. I do take the utmost care and caution when grooming a matted dog to avoid these injuries. If they occur they are beyond my control.
– Payment is due on completion of the groom
– I accept payment via Cash App (affiliated with Square) and cash. Credit cards accepted with a 3.7% convenience fee.
– Checks are not accepted
I understand and do agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Classy Canines and Michele Peterson agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include, but are not limited to, veterinarian services in the event I am not available, I authorize Classy Canines and Michele Peterson to act as my agent in the event emergency veterinarian services, care-taking and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to, death, injury or shock. Said pre-existing conditions shall include, but are not limited to, illness, previous injury, skin or coat conditions, medical conditions, advanced age or nervousness.
(If you have concerns about your dog’s groom please notify me no later than 48 hours before the appointment so that we may discuss rescheduling, if necessary, at the earliest time available.)